Overview
4 minute read
What is it?
Blesta-Cerb is a plugin to Blesta that enables the Blesta clients to create, update, reply, attach files and close tickets in the native Blesta client interface that pushes data to Cerb. This plugin replaces the built-in Support Manager with Cerb.
The Blesta-Cerb plugin is fully compatible with multi-company support in Blesta.
What is Blesta?
Blesta Logo
Blesta is a software platform that offers billing, ordering and client management focusing on the hosting and IT industry. It is well-written, open and developer friendly with over 10+ years in the industry. First released in 2007 it runs on PHP servers backed by the minPHP MVC framework. Blesta is self-hosted and deployed on your own hardware and network.
What is Cerb?
Cerb Logo
Cerb is a web-based platform for teamwork and workflow automation. Since 2001 it has helped thousands of teams be more productive. With Cerb’s building blocks, teams can craft solutions to business challenges in real-time, directly in the browser and without software development experience. As a commercial open source company, Cerb shares 100% of their source code due to a fundamental belief that bits and bytes have less value than experience and mutually advantageous, long-term relationships.
Cerb offers teams to take control of their emails by treating it as a data warehouse with graph-based searching, workflow builders and has an extremely powerful automation engine that can respond, create and modify emails known as bots
Cerb offers a free trial for its own SaaS offering as well as self-hosted options. You can run a community version of Cerb that includes full access for one active seat.
Why do I want it?
What is it good for?: If you receive high volume of emails or helpdesk tickets then replacing Blesta’s helpdesk for Cerb’s would increase productivity and reduce time spent answering emails.
What is it not good for?: If the Blesta built-in helpdesk and support system meets your needs then switching to Cerb might add additional complexity. However Cerb’s features are unmatched in the industry.
What is it not yet good for?: Cerb offers knowledgebase articles that can be viewed by staff and published on its own support center portals. This functionality is not yet integrated into the blesta-cerb plugin.
Common use cases for Blesta-Cerb Plugin: If you find that you need to do any of the following then Blesta-Cerb would be a good fit.
- Email and Helpdesk services are out source
- Notify workers and staff of new emails and events
- You offer out source services and need a central place for all support requests
- Need the ability to automate email and support workflows such as password reset, IP unblocks, etc.
- Collect Net Promoter Score (NPS), Customer Satisfaction (CSAT) or Customer Effort Score (CES) scores
- … and so much more with their bots …
About the Authors
The Blesta-Cerb plugin is created and owned by SolidNetwork Technologies, Inc. an established technical services and consulting corporation for the I.T. and web hosting industry. Around since 2004, SolidNetwork Technologies has helped customers of all sizes with deploying their applications to the web.
SolidNetwork Technologies is proudly located in the United States and does not off offshore any of its services.
License and Trademarks
Blesta-Cerb plugin is licensed under the MIT permissive license. All code is 100% open source and offered at no cost. SolidNetwork Technologies, Inc. retains the copyright of all source code. Enterprise Support is offered by the SolidNetwork Technologies, Inc. as a paid service that offers priority help, managed installations, upgrades and sync services, along with concept and hands on guidance for users who require it. Additional services include helpdesk migration for migrating to this plugin. Otherwise, support and bug fixs are offered as best-effort with no warranty.
Blesta-Cerb plugin is not affiliated with Blesta or Phillips Data, Inc. Blesta™ are registered trademarks of Phillips Data, Inc.
Blesta-Cerb is not affiliated with Cerb or Webgroup Media, LLC. Cerb™, Cerberus Helpdesk™, Devblocks™, Apptendant™ are registered trademarks of Webgroup Media, LLC.